Terms and Conditions | Psm Line Marking

TERMS & CONDITIONS OF BUSINESS

PSM Line Marking Ltd — Commercial Terms & Standard Operating Conditions – August 2026

These Terms and Conditions govern all quotations, work orders, and services provided by PSM Line Marking Ltd. By accepting a written quotation or instructing us to proceed with works, the Customer agrees to be bound by the terms set out below.

OUR CUSTOMER COMMITMENT

At PSM Line Marking Ltd, client satisfaction is at the heart of everything we do. While these legal Terms and Conditions provide a clear working framework, our priority is ensuring you are completely happy with the finished result. Subject to operational capacity, we will always strive to work flexibly, resolve site challenges, and assist you wherever possible to deliver an exceptional standard of service.

1. DEFINITIONS

"Company": PSM Line Marking Ltd.
"Customer": The individual, firm, company, or authority placing an order for services.
"Services": Line marking, health and safety marking, and signage installation provided by the Company.

2. QUOTATIONS AND CONTRACTS

All Quotations are issued in writing by the Company and remain valid for 30 calendar days from the date of issue.
A binding contract is formed once the Customer accepts the written quotation, whether accepted verbally, via text message, by email, or in writing.
Quotations are calculated based on site conditions, dimensions, specifications, and layout details supplied at the time of quoting.

3. VARIATIONS AND ADDITIONAL WORK

Any changes, additions, modifications, or alterations to the agreed scope of work—whether requested or agreed verbally, by text message, or in writing—will constitute a Variation.
All Variations will incur an additional cost, calculated at the Company’s standard labor rates plus applicable material costs.
Verbal agreements made on site between the Customer’s representative and the Company’s operational team are binding and will be invoiced accordingly.

4. SITE ACCESS, PREPARATION & CANCELLATIONS

The Customer must ensure clear, unobstructed, and safe access to the work site on the agreed dates and times, ensuring areas (e.g., car parks, roadways, driveways) are cleared of all vehicles, machinery, and equipment prior to arrival.
The surface to receive line marking, safety markings, or signage must be clean, dry, free from debris, grease, oil, and properly cured prior to the Company’s arrival.
Abortive Visit Fee: If the Company arrives on site and works cannot proceed due to uncleared vehicles, restricted access, or unprepared surfaces, an Abortive Visit Fee equal to 25% of the total quoted contract value will apply to cover wasted labor, travel, and operational costs before the job is rescheduled.
Private Client Notice Exemption: We understand that unexpected personal circumstances or illness can arise. For private/residential clients, no abortive or cancellation fee will apply provided that at least 24 hours' advance notice is given prior to the scheduled start time.

5. WEATHER AND EXTERNAL CONDITIONS

Line marking and signage application are weather-dependent services. The Company reserves the right to postpone or reschedule works if environmental conditions (e.g., rain, standing water, freezing temperatures, or high humidity) risk compromising material adhesion, quality, or health and safety.
Weather Guarantee: If the Company postpones or reschedules works due to adverse weather, no cancellation, rescheduling, or call-out fees will be charged to the Customer. Works will be rebooked for the earliest mutually convenient date.
The Company accepts no liability for project delays resulting from adverse weather conditions.

6. PAYMENT TERMS & VAT

All invoices are due for payment strictly within 14 calendar days from the invoice date (unless agreed prior to the work being completed).
Payment must be made in full without deduction or set-off via electronic bank transfer (BACS) to the account detailed on the invoice.
VAT & Tax Status Notification: The Customer must notify the Company in writing prior to the issuance of an invoice if the project qualifies for zero-rated VAT, reduced-rate VAT, or if the Domestic Reverse Charge for CIS/Construction Services applies. If no notification is provided prior to invoicing, standard rate VAT will be applied, and the Customer will be liable for payment on that basis.
The Company reserves the right to charge statutory interest and late payment compensation fees under the Late Payment of Commercial Debts (Interest) Act 1998 on any overdue balances remaining unpaid after 14 days (or after any alternative agreed payment date).

7. GUARANTEES AND CURING TIMES

Expected drying, curing, or setting times will be communicated upon completion of the works. The Customer is strictly responsible for keeping traffic, vehicles, machinery, and pedestrians off marked areas or away from installed signage during the specified curing window.
The Company accepts no liability for damage, tire marks, surface tracking, or premature wear caused by early site access, poor sub-base conditions, or pre-existing surface defects.

8. LIABILITY AND INSURANCE

The Company maintains comprehensive £10,000,000 Public Liability Insurance Cover and full Employers' Liability Cover.
To the maximum extent permitted by law, the Company’s total cumulative liability for any claim arising out of or in connection with the performance or non-performance of the Services shall be limited to the total price paid by the Customer under the applicable contract.

9. GOVERNING LAW

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.