Privacy Policy | Psm Line Marking

Effective Date: August 2026

PSM Line Marking Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website, contact us, or engage our line marking and surface preparation services.

PSM Line Marking Ltd is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect We may collect and process the following personal information:

Contact Details: Name, email address, telephone number, business name, and job title when you complete a contact form, request a quote, or email us directly.
Site & Operational Information: Site location addresses, project specifications, access details, and billing information.
Technical & Usage Data: IP address, browser type, operating system, and pages visited (collected via website cookies/analytics).

How We Use Your Information We use your data to:

Provide quotes, manage contracts, and deliver surface marking services.
Process payments, issue invoices, and keep commercial financial records.
Respond to inquiries and communicate updates regarding active projects.
Maintain site health and safety records where required.
Comply with legal and regulatory obligations.

Legal Basis for Processing We process your personal data under the following legal bases:

Contractual Necessity: To perform a contract with you or take steps prior to entering into a contract (e.g., issuing a quotation).
Legal Obligation: To comply with legal duties (e.g., tax records, safety reporting).
Legitimate Interests: To run and grow our business effectively, improve our services, and manage client communications, provided your individual rights do not override these interests.

Data Sharing & Third Parties We do not sell or rent your personal information. We may share relevant data with trusted third parties solely to operate our business, including: •

IT infrastructure, web hosting, and email providers.
Accounting, bookkeeping, and invoicing software systems.
Subcontractors or logistics partners where essential to execute site operations.
Regulatory bodies or law enforcement agencies if required by law.
All third-party service providers are required to process data securely in accordance with UK data protection laws.

Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected. Financial and transactional records are retained for 6 years following the end of the financial year to satisfy HMRC and accounting requirements.

Security

We implement appropriate technical and administrative safeguards to protect your personal information against unauthorised access, loss, alteration, or disclosure.

Your Rights Under UK GDPR Under UK data protection law, you have the right to:

Access: Request a copy of the personal data we hold about you (Subject Access Request).
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request the deletion of your personal data ("right to be forgotten"), subject to statutory exceptions.
Restriction/Objection: Object to or restrict processing under specific circumstances.
Data Portability: Request the transfer of your data to another organisation.
To exercise any of these rights, please contact us using the contact details below.

Complaints If you have concerns about how we handle your personal data, please contact us directly so we can resolve the issue. You also have the right to lodge a complaint with the UK regulator:

Information Commissioner’s Office (ICO) Website: https://ico.org.uk | Helpline: 0303 123 1113

PSM Line Marking Ltd

Email: info@psmlinemarking.co.uk

Phone: 07766015366 ( Kevin Donohue) or 07776030845 ( Naomi Donohue)

Registered Address: 31 Millpond Crescent, Chichester, West Sussex, PO19 8GH